Citizen services2026
Hokimiyat kiosk for citizen appeals
A self-service kiosk where a citizen submits a murojaat — an appeal or request — to the hokim's office without waiting at a window.
05 / Citizen services
DeployedPublic terminal
2
Terminals live
2
Languages
Live
Status
2026
Deployed
Project brief
PartnerHokimiyat
StatusDeployed
TeamCenter engineering team
Stack
Touch UIOffline-tolerant clientDocument intakeKiosk hardware
The challenge
Submitting an appeal meant travelling, queueing and depending on whoever was at the window that day. The process was opaque to the citizen and unmeasurable for the office.
Our approach
01
Design for a first-time user
Large targets, short paths and no assumptions about digital experience — the terminal has to work for anyone who walks up to it.
02
In the citizen's language
Karakalpak and Uzbek at the terminal, so nobody has to switch language to be heard.
03
Structured on intake
Appeals arrive already categorised and timestamped, so the office can route and track them.
Note
Terminal screenshots are limited by agreement with the partner office; hardware and context photos can be published.
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