Before AvtoTax, notifying people about outstanding payments was a manual process: staff time went into phone rounds, some people were contacted several times and others not at all, and there was no reliable record of who had actually been reached.
We mapped the real workflow first — who is contacted, in what order, through which channel — and only then automated it. The system schedules notifications, retries where delivery fails, and leaves the exceptions to staff instead of the whole list.
Every notification is logged, so the administration can show exactly what was sent and when. For a public office, the audit trail matters as much as the automation.
The interface itself is not published: the deployment runs under an agreement with the partner office.